Multi-Factor Authentication (MFA) is a security method that requires you to prove your identity using additional pieces of evidence, not just a password. MFA is used as an additional layer of security for members and organizations, such as Clubs, Districts and Zones.

ClubRunner Nova

To access and manage your MFA Settings on ClubRunner Nova, please follow these steps:

1. You will first need to log in to your ClubRunner account. You can do this from your club home page, or using our universal login page here: https://site.clubrunner.ca/login
2. Ensure you are on the Members dashboard, by clicking on the Members tab at the top of the page.
   
3. Under the My Information section, click on Manage MFA.
   

ClubRunner Classic

To access and manage your MFA Settings on the Classic version of ClubRunner, please follow these steps:

1. You will first need to log in to your ClubRunner account. You can do this from your club home page, or using our universal login page here: https://site.clubrunner.ca/login
2. Underneath the My ClubRunner section of the dashboard, click on Manage MFA.
   

Setting up and Managing your MFA Settings

Once you have accessed your MFA Settings in either version, the following steps will then guide you through setting up both Email and Third-Party Authenticator App verification:

1. On the Manage Multi-Factor Authentication page, you will have access to two Multi-Factor Authentication options - Email, and Third-Party Authenticator Apps. Email verification will send a security code to your email address that must be entered when logging in to ClubRunner, while Authenticator Apps will instead generate this code for you within the Authenticator App itself.

2. If you’d like to enable Email Verification, click on the Edit button. Skip to step #3 to enable Third-Party Authenticator app verification.

   1. Under the Settings section, click on the Enable button.
      

   2. Confirm that the email address listed on this page is correct. If not, please update your email address through your member profile.

   3. Once you have confirmed your email address, click on the Send Code button under the Send Verification Code section to be emailed a verification code.
      
   4. Check your email for the verification code to arrive, enter it into the available field and click Confirm Code. If you did not receive a code, wait 60 seconds and click on the Send New Code button.
      

   5. Email Verification Setup has now been complete! When logging in on a new device, you will now be automatically send a new code which must be entered during the log in process to complete your verification and log in.

3. If you prefer to set up MFA verification using third-party authenticators such as Google or Microsoft Authenticator, click on the Edit button for the Authenticator App section.
   
   1. Under the Settings section, click on the Enable button.
      
   2. Open your authenticator app and use its Scan QR Code feature to scan the provided QR code. Once scanned and added to your authenticator app, type the generated 6-digit code into the highlighted field and click Confirm Code.
      

   3. Your authenticator app has now been set up! You’ll be able to select the authenticator app verification option when logging in moving forward!