ClubRunner Support & Knowledgebase

News

Mar 17

[Monitoring] MyEventRunner Delayed Email Sending

We have identified an issue where MyEventRunner emails can be delayed in sending. When the issue occurs, it is also impacting the general performance of some parts of the Members Area. We have deployed a fix to help stabilize the...

Mar 9

Announcements

Changeover Training Series 2023

Gear up for your upcoming role this year!

Mar 6

Service Issues

[Resolved] Service Interruption - Issues navigating Members Area

At 11:00 am NAEST the ClubRunner team started to observe performance issues with the Members Area. At 2:00 PM NAEST we will be taking action to improve the performance issues, and you will be unable to reach parts of the members area...

Feb 24

Maintenance Notices

ClubRunner Maintenance - Firewall Upgrades - Feb 27 2023

On Monday February 27th 2023, we will be performing upgrades to our firewall systems between 9:00 AM and 11:00 AM NAEST. We are not expecting any disruptions to the platform during this time, and will be actively monitoring for any issues.

Feb 10

Announcements

Office Closed - Canadian Family Day 2023

Please note that our office will be closed on Monday, February 20th, 2023 and will re-open on Tuesday, February 21st at 9:00 am NAEST.

Jan 11

Announcements

Office Closed - Friday, January 27th, 2023

Please note that our office will be closed on Friday, January 27th for a staff function. We will re-open on Monday, January 30th at 9:00 am NAET. Please contact us if you need assistance on this day.

Dec 8

Product Updates

Rotaract club integration beta now available in ClubRunner

We are excited to announce that ClubRunner now supports Rotaract club integration on both the club and district level, in the same way we support Rotary club integration. Now when a Rotaract club sets up RI Integration, this will enable...

Dec 7

Maintenance Notices

ClubRunner Maintenance crsadmin.com - Dec 8 2022

On Thursday Dec 8th 2022 we will be performing an update on our crsadmin.com system starting at 9:00 AM NAEST. We expect this update to be completed by 9:30 AM NAEST. During this time, you may be unable to access crsadmin.com....

Dec 6

Announcements

ClubRunner’s 2022/23 Holiday Schedule

Please note our holiday hours are as follows: Monday, December 26 - Closed Tuesday, December 27 - Closed Monday, January 2 - Closed Our regular office hours will resume on Tuesday, Jan 3rd, 2023. During these time periods there will be limited support resources...

Dec 5

Announcements

Office Closed - Thursday, December 15th, 2022

Please note that our office will be closed on Thursday, December 15th for a staff function. We will re-open on Friday, December 16th at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...