ClubRunner Support & Knowledgebase

News

Jan 11

Office Closed - Friday, January 27th, 2023

Please note that our office will be closed on Friday, January 27th for a staff function. We will re-open on Monday, January 30th at 9:00 am NAET. Please contact us if you need assistance on this day.

Dec 8

Product Updates

Rotaract club integration beta now available in ClubRunner

We are excited to announce that ClubRunner now supports Rotaract club integration on both the club and district level, in the same way we support Rotary club integration. Now when a Rotaract club sets up RI Integration, this will enable...

Dec 7

Maintenance Notices

ClubRunner Maintenance crsadmin.com - Dec 8 2022

On Thursday Dec 8th 2022 we will be performing an update on our crsadmin.com system starting at 9:00 AM NAEST. We expect this update to be completed by 9:30 AM NAEST. During this time, you may be unable to access crsadmin.com....

Dec 6

Announcements

ClubRunner’s 2022/23 Holiday Schedule

Please note our holiday hours are as follows: Monday, December 26 - Closed Tuesday, December 27 - Closed Monday, January 2 - Closed Our regular office hours will resume on Tuesday, Jan 3rd, 2023. During these time periods there will be limited support resources...

Dec 5

Announcements

Office Closed - Thursday, December 15th, 2022

Please note that our office will be closed on Thursday, December 15th for a staff function. We will re-open on Friday, December 16th at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...

Dec 5

Service Issues

[Resolved] Service Interruption - Issues navigating crsadmin.com

Our team was able to identify issues impacting crsadmin.com (Events, Reports, Member lists, Committees, etc.) in addition to reports from customers. There may have been issues navigating this area between Friday evening December 2nd to Saturday morning December 3rd;...

Dec 1

Announcements

Bi-weekly maintenance date change: Dec 15 to Dec 14, 2022

We perform bi-weekly service updates which are released every other Thursday. Please note that due to our office being closed for a staff function on Thursday, December 15th, we will be running this scheduled service update the day before on...

Nov 18

Service Issues

[Resolved] Service Interruption - Delayed Website Updates & Website navigation

Last night between approximately 5:30-6:30pm NAET our team identified a slowdown in processing website updates, as well as a slowdown in internal member area navigation due to heavy traffic. We apologize for any inconvenience this may have caused. Our...

Nov 15

Product Updates

Area/Assistant Governors now have special district access

We’re happy to introduce a new feature on all our ClubRunner Rotary district-level sites. All correctly defined AGs (Area/Assistant Governors) now have access to edit the membership and club information for all the clubs defined in their area. An...

Nov 11

Service Issues

[Resolved] Service Interruption - Delayed Rendering / Website Updates

Last night between approximately 6-10pm NAET our team identified a slowdown in processing website updates due to heavy traffic. Any updates to websites and bulletins would have been delayed during this period. We apologize for any inconvenience this may...