ClubRunner Support & Knowledgebase

News

Dec 6

ClubRunner.ca Email Migration

On December 6th 2023 between 12:00 pm and 1:00 pm North American Eastern Time, we will be conducting a migration ClubRunner’s internal email service for our @clubrunner.ca email addresses. This migration only impacts the email addresses associated with our Sales and Su...

Dec 4

Announcements

ClubRunner’s 2023/24 Holiday Schedule

Please note our holiday hours are as follows: Monday, December 25 - Closed Tuesday, December 26 - Closed January 1 - Closed Our regular office hours will resume on Tuesday, Jan 2nd, 2023. During these time periods, there will be limited support resources available....

Dec 4

Announcements

Office Closed - Thursday, December 14th, 2023

Please note that our office will be closed on Thursday, December 14th for a staff function. We will re-open on Friday, December 15th at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...

Nov 2

Product Updates

ClubRunner Mobile App Updates: District Member Search + Club Notifications

ClubRunner is proud to announce that District Member search is now also available within the mobile app. You can now effortlessly search for other club members within your district by name or email address within the app. Connecting with your...

Oct 6

Product Updates

ClubRunner Release Notes (October - December 2022)

New Functionality RI Integration for Rotaract clubs is now available for both the club and district versions of ClubRunner. Rotaract clubs on the District version, or which have their own club version, can send membership information updates, Executive updates, and...

Sep 25

Announcements

Happy Canadian Thanksgiving 2023!

Please note our office will be closed on Monday, October 9th for Canadian Thanksgiving. We will reopen on Tuesday, October 10th at 9:00am EDT. We wish all our fellow Canadians a Happy Thanksgiving. Have a safe and wonderful long weekend!

Sep 7

Service Issues

[Resolved] Service Interruption - Email statistics not reporting "Opened" status for Gmail users

On Aug 22nd, 2023 our team first started to observe that the "Opened" status in our email stats was not being reported if the recipient was using Gmail. Our Development team has since resolved the issue on September 6th, 2023. Gmail clients...

Sep 6

Announcements

Office Closed - Tuesday, September 12th, 2023

Please note that our office will be closed on Tuesday, September 12th for a staff function. We will re-open on Wednesday, September 13th at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...

Aug 28

Announcements

Office Closed - September 4th, 2023 - Labour Day

Please note that our office will be closed on Monday September 4th for the Labour Day Holiday. Our offices will re-open on Tuesday, September 5th at 9:00 am North American Eastern Time.

Jul 27

Announcements

Office Closed - August 7th, 2023 - Civic Holiday

Please note that our office will be closed on Monday August 7th for the Civic Holiday. Our offices will re-open on Tuesday, Aug 8th at 9:00 am North American Eastern Time.