ClubRunner Support & Knowledgebase

News

Jul 27

Civic Holiday August 1st, 2022 - Office will be closed

Please note that our office will be closed on Monday August 1st for the Civic Holiday. Our offices will re-open on Tuesday, Aug 2nd at 9:00 am North American Eastern Time.

Jul 20

Maintenance Notices

Planned Software update: Saturday, July 23rd at midnight

Please note we are initiating a planned software update on Saturday, July 23rd at 12:00am NAEST. This update should take no longer than 10 minutes during which time websites may not load, or you may be unable to log in or...

Jul 14

Service Issues

[Updated] ClubRunner intermittent website disruption – Jul 14 2022

We are currently experiencing intermittent interruptions to ClubRunner websites. Some customers may find that their websites are displaying a 502 error page or HTML code, prior to loading as expected. We are actively working on fixing this issue and will post...

Jul 12

Maintenance Notices

ClubRunner Maintenance Window - Jul 14 2022

On Thursday July 14th 2022 during our regular maintenance window we will be making changes to our system infrastructure to improve stability and performance. During this time you may experience delays with website updates and email processing. You may also find...

Jun 23

Announcements

Office Closed - July 1, 2022 - Canada Day

Please note that we are going to be closed this Friday, July 1 2022 to celebrate Canada Day and will re-open on Monday, July 4 at 9:00 am North American Eastern Time.

Jun 14

Maintenance Notices

ClubRunnerSupport.com Maintenance Jun 15th 2022

On Wednesday June 15th 2022 we will be performing system maintenance and updates to the ClubRunnerSupport.com systems between 5:00 AM and 7:00 AM NAEDT. During this time any new tickets sent to our team will be put into a queue until maintenance...

Jun 10

Maintenance Notices

ClubRunner Community Maintenance June 14th 2022

On Tuesday June 14th 2022 we will be performing system maintenance and updates to the ClubRunner Community systems between 9:30 AM and 1:00 PM NAEDT.

Jun 3

Product Updates

ClubRunner updates for December 2021 & January 2022

We strive to make regular improvements to the ClubRunner platform through our bi-weekly software updates. Below are just a few of the improvements we made in December 2021 & January 2022.New Functionality Documents Documents that require login are now able to be...

Jun 2

Announcements

Join us for our ClubRunner training webinar series in June 2022

We’re happy to announce webinar signups are now available for our June 2022 webinars. Details for each webinar and registration links are available below, register now!

Jun 2

Service Issues

[Resolved] ClubRunner Service Interruption - Volunteer Information Not Loading

[Jun 02 1:00 PM] Our team was able to identify and resolve the cause of the "Volunteer Info Not Found" error message, and have applied an update to the platform to address it. Customers should no longer see issues with Volunteer information...