ClubRunner Support & Knowledgebase

News

Nov 18

[Resolved] Service Interruption - Delayed Website Updates & Website navigation

Last night between approximately 5:30-6:30pm NAET our team identified a slowdown in processing website updates, as well as a slowdown in internal member area navigation due to heavy traffic. We apologize for any inconvenience this may have caused. Our...

Nov 15

Product Updates

Area/Assistant Governors now have special district access

We’re happy to introduce a new feature on all our ClubRunner Rotary district-level sites. All correctly defined AGs (Area/Assistant Governors) now have access to edit the membership and club information for all the clubs defined in their area. An...

Nov 11

Service Issues

[Resolved] Service Interruption - Delayed Rendering / Website Updates

Last night between approximately 6-10pm NAET our team identified a slowdown in processing website updates due to heavy traffic. Any updates to websites and bulletins would have been delayed during this period. We apologize for any inconvenience this may...

Oct 28

Product Updates

What's New: Membership Success and Updated Navigation Menu

Welcome to Membership Success We're excited to announce the launch of Membership Success, an online module for Rotary Club Standard Solution subscribers. This module is designed to help you convert prospective members into active members, by guiding them through the...

Oct 27

Service Issues

[Monitoring] Service Interruption - Issues navigating crsadmin.com

This morning our team was able to identify issues impacting crsadmin.com, in addition to reports from customers. We were able to investigate, identify the impacted services, and bring them back online. Services were were fully restored by 10:00 AM, and...

Oct 20

Service Issues

[Resolved] ClubRunner intermittent website disruption – Oct 20 2022

[Oct 20 2022 4:00 PM] We are currently experiencing intermittent interruptions to ClubRunner websites. Some customers may find that their websites are displaying an error page or are not available. We are actively working to investigate and resolve this issue and will post...

Oct 3

Announcements

Happy Canadian Thanksgiving 2022!

Please note our office will be closed on Monday, October 10th for Canadian Thanksgiving. We will reopen on Tuesday, October 11th at 9:00am EDT. We wish all our fellow Canadians a Happy Thanksgiving. Have a safe and wonderful long weekend!

Sep 20

Announcements

Office closure - Friday, September 23rd

Please note our office will be closed on Friday, September 23rd for a company event. Our office will reopen Monday September 26th at 9am NAEDT.

Sep 1

Announcements

Labour Day Holiday Sept. 5th, 2022 - Office will be closed

Please note that our office will be closed on Monday September 5th for the Labour Day Holiday. Our offices will re-open on Tuesday, September 6th at 9:00 am North American Eastern Time. View on ClubRunnerSupport.com

Aug 12

Service Issues

[Monitoring] ClubRunner intermittent website disruption – Aug 12 2022

[Aug 12 2022 09:15 AM] We are currently experiencing intermittent interruptions to ClubRunner websites. Some customers may find that their websites are displaying a 502 error page or HTML code, prior to loading as expected. We are actively working on fixing this issue and...