ClubRunner Support & Knowledgebase

News

Jun 23

Office Closed - July 1, 2022 - Canada Day

Please note that we are going to be closed this Friday, July 1 2022 to celebrate Canada Day and will re-open on Monday, July 4 at 9:00 am North American Eastern Time.

Jun 14

Maintenance Notices

ClubRunnerSupport.com Maintenance Jun 15th 2022

On Wednesday June 15th 2022 we will be performing system maintenance and updates to the ClubRunnerSupport.com systems between 5:00 AM and 7:00 AM NAEDT. During this time any new tickets sent to our team will be put into a queue until maintenance...

Jun 10

Maintenance Notices

ClubRunner Community Maintenance June 14th 2022

On Tuesday June 14th 2022 we will be performing system maintenance and updates to the ClubRunner Community systems between 9:30 AM and 1:00 PM NAEDT.

Jun 3

Product Updates

ClubRunner updates for December 2021 & January 2022

We strive to make regular improvements to the ClubRunner platform through our bi-weekly software updates. Below are just a few of the improvements we made in December 2021 & January 2022.New Functionality Documents Documents that require login are now able to be...

Jun 2

Announcements

Join us for our ClubRunner training webinar series in June 2022

We’re happy to announce webinar signups are now available for our June 2022 webinars. Details for each webinar and registration links are available below, register now!

Jun 2

Service Issues

[Resolved] ClubRunner Service Interruption - Volunteer Information Not Loading

[Jun 02 1:00 PM] Our team was able to identify and resolve the cause of the "Volunteer Info Not Found" error message, and have applied an update to the platform to address it. Customers should no longer see issues with Volunteer information...

May 20

Announcements

Office Closed - May 23, 2022 - Victoria Day

Please note, that our offices will be closed on Monday May 23, 2022 for Victoria Day. Normal office hours will resume on Tuesday May 24, 2022 at 9 AM North American Eastern Time.

May 19

Product Updates

Introducing Your Membership Success Module!

Keep it all in ClubRunner with Membership Success; the smart way to recruit, onboard and engage new members.

Apr 14

Announcements

Office Closed - April 15th, 2022 - Good Friday

Please note that our office will be closed on Friday, April 15th, 2022 for Good Friday. We will re-open on Monday, April 18th, 2022 at 9:00 am North American Eastern Time. We wish everyone a safe and happy long weekend!

Apr 6

Service Issues

[Resolved] Rotary Integration Service Interruption

[Apr 07 2022 9:30 AM] Rotary International has resolved this issue at 4PM North American Eastern Time. Our team resumed the Rotary Integration services at 4:30 PM, and continued to monitor as the queue was processed. All queued events were successfully processed, and we're...