ClubRunner Support & Knowledgebase

News

Apr 14

Office Closed - April 15th, 2022 - Good Friday

Please note that our office will be closed on Friday, April 15th, 2022 for Good Friday. We will re-open on Monday, April 18th, 2022 at 9:00 am North American Eastern Time. We wish everyone a safe and happy long weekend!

Apr 6

Service Issues

[Resolved] Rotary Integration Service Interruption

[Apr 07 2022 9:30 AM] Rotary International has resolved this issue at 4PM North American Eastern Time. Our team resumed the Rotary Integration services at 4:30 PM, and continued to monitor as the queue was processed. All queued events were successfully processed, and we're...

Mar 9

Announcements

Join us for our ClubRunner training webinar series in March & April 2022

We’re happy to announce webinar signups are now available for our March & April webinars. Details for each webinar and registration links are available below, register now! March 09 2022 3:00pm (NAEST) - Bulletin Live Designer Learn how to build beautiful Bulletins...

Feb 17

Announcements

Office Closed - Canadian Family Day 2022

Please note that our office will be closed on Monday, February 21st, 2022 and will re-open on Tuesday, February 22nd at 9:00 am NAEST.

Feb 14

Maintenance Notices

RI Integration service maintenance - Feb 12 2022

[Updated Feb 15, 2022] The RI Integration maintenance was completed at 7:00am NAEST this morning. The integration service has resumed and is processing all queued RI Integration requests. Our team will continue to monitor for any issues Please contact our support team...

Feb 3

Service Issues

[Resolved] Bulletin Issue – Commitments data not populated

[Feb 08 2022 10:00 AM] Yesterday afternoon at 3:00 PM NAEST we deployed an update, outside of our normal schedule, to address this issue. All commitments data should now be populating for all Club and District customers. Should you continue to experience any issues...

Feb 3

Service Issues

[Resolved] ClubRunner Lost Password Workflow Issue

This morning our team identified an issue with the password recovery workflow, preventing users from logging in after completing the password reset process. When attempting to return to the account’s login page users would receive an error about their...

Jan 18

Service Issues

[Monitoring] Service Interruption - Issues navigating crsadmin.com

[Jan 18 2022 5:45 PM] Our team was able to identify the impacted service and restart it. We are no longer observing any errors when using crsadmin.com. We will continue to monitor our systems for the next 24 hours. [Jan 18 2022 4:00 PM] At 3:50 PM...

Jan 17

Product Updates

ClubRunner updates for November 2021

We strive to make regular improvements to the ClubRunner platform through our bi-weekly software updates. Below are just a few of the improvements we made in November 2021.

Jan 13

Maintenance Notices

ClubRunner Weekend Maintenance Jan 16 2022

Starting at 12:00 AM NAEST until 1:00 AM on Sunday Jan 16th we will be performing maintenance on our website update and email sending service. During this time, any updates to: websites, bulletins, or new emails, will become queued. Queued updated will...