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May 3

Service Issues

ClubRunner Service Interruption - Email Statistics Processing

On May 3rd 2021, our team was made aware of an issue currently affecting the Email Traffic Report page that had started on April 30th 2021. Emails sent out after this date may have incomplete or missing email statistics. Our team is...

Apr 30

Service Issues

[Resolved] Facebook plugin issue

[Apr 30 2021 4:30pm] To our valued customers, there is an outage on Facebook's end which is hindering their ability to serve Facebook plugin content onto our ClubRunner websites. Please see: https://developers.facebook.com/status/issues/492652922187445/ At this time if your...

Apr 20

Announcements

Australian domain phishing alert from .auDA

On April 20th 2021, the Australian .au Domain Administration (.auDA) has put out an alert in regards to phishing email attempts that have recently been sent out to some .au domain name registrants. These phishing emails are sent by individuals acting...

Apr 7

Announcements

Inbound phone support returns with a new number and availability!

We are happy to announce that our live inbound phone support is back. Lines are open between 11:00 AM and 5:00 PM, Monday to Friday, Toronto Time (NAET). Please see our updated contact details below:

Apr 1

Service Issues

[Resolved] ClubRunner Service Interruption

[APR 01 2021 5:30 PM] Starting at approximately 5:15 PM NAEDT our team noticed that there were issues accessing some parts of ClubRunner. We can confirm that ClubRunner is experiencing an outage due to a disruption on Microsoft Azure's end. We are monitoring the...

Apr 1

Announcements

Office Closed - April 2nd, 2021 - Good Friday

Please note that our office will be closed on Friday, April 2nd, 2021 for Good Friday. We will re-open on Monday, April 5th, 2021 at 9:00 am North American Eastern Time. We wish everyone a safe and happy long weekend!

Mar 22

Announcements

ClubRunner Support is updating its Helpdesk software

We are updating our Helpdesk software beginning on Tuesday, March 23rd. This update should take 24 hours to complete. This new software will allow us to better serve all our customers, including better integration with ClubRunnerCommunity.com, as well as the...

Mar 5

Announcements

ClubRunner March, April and May 2021 Webinars

We’re happy to announce webinar signups are now available for our March, April and May webinars. Details for each webinar and registration links are available below, register now!

Mar 3

Service Issues

[Updated] Intermittent issues with payment processing through eWay – error V6001

[Mar 03 4:00 PM] Thanks to reports from customer who were running into this issue, we have identified an issue processing payments for eWay customers. When error V6001 occurs, it indicates that the end users ip address was not received correctly and...

Mar 2

Service Issues

[Resolved] ClubRunner Custom Domain Outage

[Mar 02 2021 8:30 AM] Customers who use a custom domain name may be seeing an error from Cloudflare instead of their website. We are working with Cloudflare to identify and resolve the issue as swiftly as possible.

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Help Articles

Club Help (246)
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District Help (89)
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Rotary International Integration (23)
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Website Guides (115)
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MyEventRunner (31)
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Video Guides (46)
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ClubRunner FAQ (39)
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Guides

Bulletin Live Designer

ClubRunner Bulletin Live Designer Guide

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Bulletin Live Designer

ClubRunner Bulletin Live Designer Guide

MyEventRunner

MyEventRunner Administrative Guide

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MyEventRunner

MyEventRunner Administrative Guide