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Dec 3

Product Updates

Introducing Donation Campaigns

We’re pleased to announce that the Donations module now supports creation of donation campaigns for your fundraisers, and to track performance!Campaigns Campaigns allow you to better promote your different initiatives and direct your donors to specific goals and...

Dec 3

Product Updates

Modern Dashboards available for all Customers.

We’re pleased to announce the release of our modernized ClubRunner Dashboards for Zones, Districts, and all clubs subscribers. A fresh new approach to your administrative landing page based on your access role, navigating the Admin pages has become easier....

Dec 2

Product Updates

New RI Integrated Club Executive Positions

We're pleased to announce that ClubRunner now integrates two more executive positions with Rotary International:Club Service Projects ChairClub Public Image ChairSetting up the positions for clubs These new club positions first have to be added through the Club Position...

Nov 8

Product Updates

ClubRunner updates for October 2021

We strive to make regular improvements to the ClubRunner platform through our bi-weekly software updates. Below are just a few of the improvements we made in October 2021.

Nov 3

Service Issues

[Resolved] Email Statistics delayed processing - Nov 1 2021

Starting on Monday Nov 1 2021 at 4:30 PM we observed an issue with our email stat processing. This caused emails that had been sent to show “unknown” status for all emails that were sent in that group. We were able to investigate...

Oct 12

Service Issues

[Resolved] Intermittent Service Interruption - Delayed Email Processing

[Oct 12 2021 12:30PM] We have observed, and received reports from over the weekend, of email processing events where outgoing email can be delayed on average between 15-30 minutes, and up to 2 hours in extreme cases. We are working to identify the...

Oct 8

Announcements

Happy Canadian Thanksgiving 2021!

Please note our office will be closed on Monday, October 11th for Canadian Thanksgiving. We will reopen on Tuesday, October 12th at 9:00am EDT. We wish all our fellow Canadians a Happy Thanksgiving. Have a safe and wonderful long weekend!

Sep 27

Service Issues

[Monitoring] Service Interruption - Delayed Rendering / Website Updates

[Sep 27 2021 1:30 PM] This afternoon at 12:30 PM (NAET) the ClubRunner team identified an intermittent delay in processing website updates, we are currently working to fully investigate and resolve this issue. During this intermittent service, some updates and changes to websites and...

Sep 23

Service Issues

[Resolved] Committees module - display issue

ClubRunner had an issue inside the Committees section where if you edited a committee, its properties or its documents, you may have received a pale white screen like the one illustrated below:

Sep 2

Announcements

Labour Day Holiday Sept. 6th, 2021 - Office will be closed

Please note that our office will be closed on Monday September 6th for the Labour Day Holiday. Our offices will re-open on Tuesday, September 7th at 9:00 am North American Eastern Time. View on ClubRunnerSupport.com

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Help Articles

Club Help (249)
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District Help (92)
View all articles in District Help

Rotary International Integration (28)
View all articles in Rotary International Integration

Website Guides (119)
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MyEventRunner (31)
View all articles in MyEventRunner

Video & Webinars (62)
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ClubRunner FAQ (40)
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Guides

Bulletin Live Designer

ClubRunner Bulletin Live Designer Guide

View Guide

Bulletin Live Designer

ClubRunner Bulletin Live Designer Guide

MyEventRunner

MyEventRunner Administrative Guide

View Guide

MyEventRunner

MyEventRunner Administrative Guide

Donations

Donations Administrative Guide

View Guide

Donations

Donations Administrative Guide