ClubRunner Support & Knowledgebase

News

Sep 7

[Resolved] Service Interruption - Email statistics not reporting "Opened" status for Gmail users

On Aug 22nd, 2023 our team first started to observe that the "Opened" status in our email stats was not being reported if the recipient was using Gmail. Our Development team has since resolved the issue on September 6th, 2023. Gmail clients...

Sep 6

Announcements

Office Closed - Tuesday, September 12th, 2023

Please note that our office will be closed on Tuesday, September 12th for a staff function. We will re-open on Wednesday, September 13th at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...

Aug 28

Announcements

Office Closed - September 4th, 2023 - Labour Day

Please note that our office will be closed on Monday September 4th for the Labour Day Holiday. Our offices will re-open on Tuesday, September 5th at 9:00 am North American Eastern Time.

Jul 27

Announcements

Office Closed - August 7th, 2023 - Civic Holiday

Please note that our office will be closed on Monday August 7th for the Civic Holiday. Our offices will re-open on Tuesday, Aug 8th at 9:00 am North American Eastern Time.

Jul 11

Announcements

Office Closed - Friday, July 14th, 2023

Please note that our office will be closed on Friday, July 14th for a staff function. We will re-open on Monday, July 17th at 9:00 am NAET. Please continue to email our support team if you need any assistance on this...

Jun 30

Product Updates

New Features in ClubRunner! July 2023 Edition

Each new Rotary year brings fresh new opportunities to lead, strategize, and make a real impact in our communities. We're excited to share what's new in ClubRunner to launch the new Rotary year!

Jun 16

Announcements

Office Closed - July 3, 2023 - Canada Day

Please note that we are going to be closed this Monday, July 3 2023 to celebrate Canada Day and will re-open on Tuesday, July 4 at 9:00 am North American Eastern Time.

May 12

Service Issues

[Monitoring] Service Interruption - Delayed Email Sending

[May 12 2023 9:40 AM] Yesterday afternoon our team started to observe delays with outgoing email processing and have begun our standard monitoring processes. We are continuing to observe delayed sending at this time. Our team is actively working to resolve the matter...

May 11

Announcements

Office Closed - May 22nd, 2023 - Victoria Day

Please note, that our offices will be closed on Monday May 22nd, 2023, for Victoria Day. Normal office hours will resume on Tuesday May 23rd, 2023, at 9 AM North American Eastern Time.

Apr 20

Service Issues

[Resolved] Service Interruption - Delayed Email Sending

[Apr 20 2023 3:45 PM] Our team first started to observe small delays in processing emails on the afternoon of Apr 18th 2023 and begun our standard monitoring processes. We are continuing to observe spikes of email volume and delayed delivery based on customer...