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How do I recover my login information? - Knowledgebase / Nova / My Club - ClubRunner Support & Knowledgebase

How do I recover my login information?

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If you cannot log in to ClubRunner or you have forgotten your username or password, please follow the steps below to recover them.

  1. Navigate to the ClubRunner website and click on the Login link in the top right corner of the page. Alternatively, click here to go directly to the ClubRunner login page.

  2. Click on Forgot Username or Forgot Password.

    Forgot password or login options
  3. Enter your email address into the Email Address field and click on the Submit button.

    Enter email of account to receive recovery email
  4. The system will then send you an email to your email address. Open this email and click on Reset Your Password.

    Click link in email to reset password
  5. Your username will be displayed and a new password can be entered into the Enter New Password fields.

    Enter new password into fields
  6. After entering your new password into the two password fields, click on the Submit button to reset your password.

    Click "Submit" to confirm new password and log in
  7. Your password has been reset and you may now choose between visiting the member area of your Club, District, or Zone, if available.

    Choose account destination for club, district, or zone

 

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