Nova is a major ClubRunner update that brings our most advanced improvements into one modern platform for clubs and districts. Built to simplify your daily operations, Nova features a refreshed, intuitive design that helps you find information faster, stay organized, and manage tasks with ease so you can focus on what matters most.

There is no additional cost for the district or clubs to upgrade, as it is all included with the ClubRunner subscription. If your club is interested in the free upgrade, site administrator simply needs to submit the Switch to Nova form in the members area dashboard and the club will be upgraded in minutes.

If you do not see this option, please reach out to our team by emailing support@clubrunner.ca.

This support article will highlight some of the notable differences and new features you will see after upgrading to Nova for Clubs.

In this article:
Changes to Navigation
New Email Message Center
Contact Tags
Sender Profiles
Member List & Profiles
Membership Success
Cloud Events Updates
Batch Invoicing
Form Designer

Changes to Navigation

The top level navigation bar has been replaced by a collapsible left-hand menu that has been reorganized for smoother navigation, focusing on the tools you need for everyday tasks. The menu only displays features and links accessible to you. Members will no longer see irrelevant menu items or inactive links.

You may click the drop-down arrow beside each category to display shortcuts to main functions, and can click directly on the name of each category to view the top-listed link. If you need more space on the page while working on a particular task, you may click the left arrow to collapse the menu to the side.

New Email Message Center

The Email Message Center has been improved for functionality and ease of use. The redesigned interface prioritizes the subject and message areas, ensuring a more streamlined email creation process.

You may use "smart" recipient and exclusion lists to ensure your emails are delivered to the right audience, based on system-generated metrics on roles across your club. You can even create custom recipient lists that include members or contacts based on specific criteria such as membership history, location, age, and more. Smart lists are dynamic until the last moment for scheduled emails, so if your membership changes before the email is sent, the recipients list will automatically update accordingly.

Only available in Nova, you may use an AI Assistant to help draft email messages based on your input and prompts.

You can learn more by reading: How do I compose and send an email?

Contact Tags

Legacy contact groups have been replaced by a new tagging feature, which allows further customization and freedom in organizing your club's members and contacts.

Assign as many tags as you need to any person's record, then create smart lists to target specific membership for emails, exports, and invoices.

You can learn more about tags by reading: How do I create and assign tags to members and contacts?

Sender Profiles

Sender Profiles can be used to send emails from specific email addresses as the "from" address appearing in the recipient's inbox. You can set up multiple sender profiles and choose a default sender for club communications, and can also set a different “Reply to” addresses. As an example, an email may be sent with the Club President’s name but all replies will get directed to the Membership Chair.

You can also set the permission settings of any sender profile to restrict its access to certain club roles.

For more information about sender profiles, read: How do I edit sender profiles?

Member List & Profiles

The Members List now displays more information for all members in the club. You can use the filters at the top of the page to display results by specific criteria such as member type, tags, designations, roles, and more.

You can also quickly navigate to any person's profile by using the search bar at the top of the members area.

The new profile allows you to maintain detailed information about members and contacts. You can view communication history, financials records, or keep track of notes and documents related to the individual all within their profile.

For more information about member profiles, please read: What is the Nova Member Profile?

Membership Success

Our Membership Success module has undergone a major update, making it easier to manage prospects at each stage of interaction with your club. All record types have the same profiles, so you may carry over a person's history with the club and follow their journey from contact to prospect and then joining as a member, all within the same record.

For more information about Membership Success in Nova, please read: How does a prospect go through Membership Success?

Cloud Event Updates

Cloud Events in Nova have seen improvements that were not possible in the classic version of ClubRunner. Registrations work with email matching to better connect with member profiles and prevent duplicate contact records from being created. You may also set member-based pricing, so if the member is logged in they can see different ticket pricing based on their membership type.

You can also synchronize Cloud Events with your club’s Zoom account to track registrations across both platforms.

Batch Invoicing

Dues and Billing has been transformed into new Batch Orders. Generate batches of orders for members and contacts, apply charges in bulk, and track and record payments from the Financials module.

Detailed analytics provide an overview of your club's order history across dues, events, products and donations.

To learn how to create batches to invoice members and contacts, please read: How do I create a batch of invoices?

Form Designer

Create custom forms to collect data for the club's needs, such as scholarship applications, club project proposals, elections, and more. Use a variety of field types to capture the data you need, then export the submissions to a spreadsheet format for review. Forms can be posted publicly on the club's website or within the members area for member-only purposes.

To learn how to use the form designer, please read: How do I use the form designer?